Terms of Service

1. Who we are

The Service is operated by DataRooms, located at Kattendijkdok-Westkaai 61/1202, 2000 Antwerp, Belgium. You can reach us through our contact form.

2. The Service

DataRooms is a fundraising platform for startups. It provides a virtual data room, an AI assistant that answers questions about the documents you upload, engagement tracking and analytics, an investor CRM, and related tools that help founders share materials with investors and manage a fundraising process.

We may add, change, or remove features, set limits on certain features, or restrict access to parts of the Service in line with your plan. We aim to give reasonable notice of material changes that adversely affect your use.

3. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service.

You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us immediately through our contact form if you suspect unauthorized use of your account.

4. Plans, billing, and renewals

The Service is offered under several plans, including a free plan and paid subscriptions. Current plans and prices are described on our pricing page.

Paid subscriptions are billed in advance on a recurring basis (monthly or yearly) through our payment processor, Revolut. By subscribing, you authorize us and our payment processor to charge the applicable fees to your chosen payment method for each billing cycle until you cancel.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time, and cancellation takes effect at the end of the current billing period.

Except where required by law, fees are non-refundable, and there are no refunds or credits for partial periods, downgrades, or unused features. Prices are exclusive of taxes unless stated otherwise, and you are responsible for any applicable VAT or other taxes.

If a payment fails, we may retry it, suspend, or downgrade your account. We may change our prices and will give reasonable notice before a change affects your next renewal.

5. Your content

"Your Content" means the documents, data, and other materials you upload to the Service, together with the invitations you extend to investors and other third parties to view materials you choose to share.

As between you and us, you retain all rights to Your Content. You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Your Content solely to operate, secure, and improve the Service for you, including processing documents through the AI features described below.

You are solely responsible for Your Content and for ensuring you have all rights and permissions necessary to upload it and share it with the people you invite. You must not upload content that is unlawful or infringing, or that you are not authorized to share.

6. AI features and no investment advice

The Service uses third-party AI models to generate answers, summaries, and other output based on the documents you upload. AI output can be incomplete, inaccurate, or otherwise unsuitable for your purposes, and it may not reflect the most current information.

You are responsible for reviewing AI output before relying on it or sharing it. DataRooms does not provide legal, financial, tax, or investment advice, and nothing produced through the Service constitutes such advice or an offer or solicitation to buy or sell any security.

7. Acceptable use

You agree not to:

• use the Service in violation of any law or third-party rights;
• upload malware or attempt to disrupt, probe, or gain unauthorized access to the Service or its infrastructure;
• reverse engineer or copy the Service except as permitted by law;
• resell or provide the Service to third parties except as expressly allowed by your plan;
• use the Service to send spam or to store or transmit content that is unlawful, harmful, or infringing; or
• exceed or circumvent plan limits, rate limits, or other usage restrictions.

8. Third-party services

The Service relies on third-party providers, for example cloud hosting, AI model providers, payment processing, analytics, and email delivery. Your use of the Service may be subject to those providers' terms, and we are not responsible for third-party services. A current overview of the providers that process personal data is available in our Privacy Policy.

9. Intellectual property

The Service, including its software, design, text, and trademarks (but excluding Your Content), is owned by DataRooms or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms. We welcome your feedback and may use it without restriction or obligation to you.

10. Confidentiality

We understand that Your Content may include confidential information. We will not access Your Content except as necessary to provide and support the Service, to maintain its security and integrity, or as required by law. Our handling of personal data is described in our Privacy Policy.

11. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users.

On termination, your right to use the Service ends, and we may delete Your Content after a reasonable period, so you are responsible for exporting anything you wish to keep beforehand. Provisions that by their nature should survive, including ownership, disclaimers, limitations of liability, and governing law, will survive termination.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Limitation of liability

To the maximum extent permitted by law, DataRooms will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the liability, or EUR 100. Some limitations may not apply to consumers where prohibited by law.

14. Indemnification

You agree to indemnify and hold DataRooms harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms, except to the extent caused by us.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by email or through the Service. Changes take effect when posted unless stated otherwise, and your continued use of the Service after they take effect means you accept the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-laws rules. To the extent permitted by law, the courts of Antwerp, Belgium have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Mandatory consumer protections of your country of residence are unaffected.

17. General

These Terms are the entire agreement between you and us regarding the Service and supersede prior agreements on the subject. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, while we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact

Questions about these Terms? Contact us through our contact form or write to DataRooms, Kattendijkdok-Westkaai 61/1202, 2000 Antwerp, Belgium.